Hostgator Frequent Asked Questions

Who is Hostgator?

Hostgator is a web host provider based in Houston, Texas. They provide big range of website hosting services including shared hosting, reseller hosting, vps and dedicated servers. They are well reputed with their customer service and they are now one of the leaders in the industry.

How many hosting plan does Hostgator have?

They have up to 21 hosting plans serving different hosting needs. Among them, the most common and popular hosting plan are Hatchling, Baby and Business. 3 of them are shared hosting and have the greatest value to users.

Besides, reseller, VPS and dedicated hosting are available too.

Which hosting plan is the most popular & best valued? And why?

Hostgator Baby Plan is the most popular plan of all and starting at $4.95/month, Baby plan is inclusive of unlimited storage, unlimited bandwidth, unlimited email accounts, over 50 free website scripts and many more.

Do I get free domain from Hostgator hosting?

Unfortunately no. You will need to pay for the domain on top of the hosting fee. The domain costs $15 yearly and you will have full control over the domain.

How many independent websites I can host with Hostgator?

In hosting plan, the number of independent websites that can be hosted is represented by add-on domains. In Hostgator, unlimited add-on domains are allowed in all hosting plans except for Hatchling plan which limit the number to 1. Meaning you can host as many websites as you want with all plans but you can only host 1 website in Hatchling.

What control panel is Hostgator using?

Hostgator uses cPanel and the control panel is famous of its user-friendliness and its Fantastico script library. Hostgator does provide demo of their hosting. With the demo you will be able to access the control panel and get a feel of it.

To access the demo, go to Hostgator homepage and click on “Easy Control Panel (Try Demo)”.

Is Fatanstico available?

Yes. Hostgator has Fantastico embedded.

Can I host WordPress, Joomla or Drupal in Hostgator?

With Fantastico you will gain access to over 50 free website scripts including WordPress, Joomla, Drupal, Mambo, phpBB, CubeCart and many more. With the scripts you are able to host WordPress blogs, CMS websites or a forum.

Can I host image?

Yes you can. There are 3 software scripts to ease your image hosting. There are 4Images Gallery, Coppermine Photo Gallery and Gallery. With a few mouse clicks you will be able to install these scripting on your website and further ease your image hosting work.

Can I host adult content?

Yes you are allowed to host adult content with Hostgator. However, it’s stated clearly on their Term of Service that child pornography is prohibited.

I’m new to building a website, how can Hostgator help?

When you subscribe to Hostgator, you will gain access to their website template collections. You are free to use any of the templates and you have up to 4500 templates to choose from. On top of that, every Hostgator hosting account comes with a free website building tool named SiteBuilder. It’s a drag and drop tool that allows you to build a decent website or to customize the template that you have chosen previously.

Demo on SiteBuilder is available from their homepage too.

How many email account can I have?

You can create unlimited POP3 email accounts with Hostgator.

Am I tied with contract once I subscribed Hostgator?

No you are not. Hostgator provides 45 days money back guarantee and you can ask for full refund anytime within the 45 days. If you want to cancel the hosting account after 45 days, you will get a prorated refund too.

However, the refund is limited to those who pay with credit card or paypal only. Payment through Bank Wire Transfers, Western Union Payments, Checks and Money order are not eligible with refund. Also, the refund is only valid for first-time account. For example, if you’ve had an account with Hostgator before, cancelled and signed up again, you will not be eligible to the refund.

What kind of support can I expect from Hostgator?

Hostgator is famous of their customer support quality. The classical support from Hostgator is the support directly from their CEO, Breny Oxley. However, the regular support that you can get are:

• 24/7/365 Support via Phone, Live Chat, and Ticket System (Email)
• Automatic Weekly Off-Site Data Backups
• 24/7/365 Server Monitoring
• Online Support Portal with over 500+ Video Tutorials and 680+ Help Articles
• HostGator Community Forum Access

What are the contacts of Hostgator support?

You can reach them through the live chat button on the top right of their website, or toll free number 1-866-964-2867. Alternatively, you can open a ticket at https://tickets.hostgator.com/login and a relevant staff will contact you the soonest.

Is Hostgator trustable?

Since incorporation in year 2002, Hostgator has won numerous awards and has been recognized as the 239th Fastest Growing Private Company in America, 2009 (21st in 2008) and About.com 2010 Reader’s Choice Awards. On top of that, Hostgator is currently hosting more than 2.5 millions of domains and the number is still growing. Perhaps the awards and numbers of domains hosted have said it all. Hostgator is definitely trustable.