Lunarpages Sucks!

Yes Lunarpages sucks!

If you are here to check out Lunarpages, you better read through this post and think carefully again!

I am currently still a customer of Lunarpages, who has been hosting more than 3 web sites with them for more than 4 years. And I have started reviewing web host providers since 2 years ago. Thus I’m quite confident that my experience does help you a little.

Lunarpages was indeed one of the biggest hosts in the world. They offered a big variety of hosting plans and their performance was too good to ignore. That was the old time. I do not know whether they are now ignorant or arrogant that they are no longer a good host even though they are still as big as last time.

I used to recommend Lunarpages but not anymore now!

What causes the change in my mind is mostly because of their sudden price change. They have quietly changed their price structure without notifying their customer and affiliate (me in this case). They used to charge $4.95/month for their basic plan for 12 months term. But now in order to get the $4.95 deal, you need to subscribe to Lunarpages for at least 60 months, which translates into 5 years! And for the 12 months term, they are charging $8.95/month.

There is nothing wrong with the high price but what goes unreasonable is Lunarpages does NOT have the quality of a high priced host!

For instance, Lunarpages customer support sucks!

If you are particular enough, you will notice that Lunarpages does not have 24/7 support. Their email, telephone and live chat support is only available during office hour. This is ridiculous! With the high price you are going to pay – $8.95/month you are not getting 24/7 support! If you are an international customer, you are going to wait for at least 12 hours for a reply, provided they reply on time and you are staying awake the whole night. Otherwise, you can only respond to their message the other day and by that time the support has gone offline already. Imagine the seriousness when you are experiencing emergency with your website.

Yes Lunarpages fails big!

To strengthen my points here, you can always google “Lunarpages sucks” and “Lunarpages complaints” to see how their customer supports have failed others. There are too many complaining voices if you look carefully into it. To me, I really do not recommend Lunarpages.

So if you are thinking of Lunarpages, think again. There are in fact many better web hosts than them. What you need is time to do some researches. Here is my advice, go with Hostgator if you are looking for business hosting and go with FatCow if you are looking for blog hosting or cheap hosting solution.